Client Experience Rating
Exclusively for Platinum Subscribers
Navigate your next property move with confidence! Our Client Experience Rating tool showcases authentic testimonials to match you with the perfect real estate professional – saving you time and ensuring your unique needs are met.
The Client Exerience Rating tool collects feedback provided by past clients. After EVERY real estate transaction, a survey must be sent to the client. This mandatory survey process ensures the integrity and fairness of the rating program.
The Client Experience Rating System
Clients will be asked to rate their REALTOR® based on the service categories below. This rating model will allow a REALTOR®’s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Competency
- Agent explained process clearly, ensured paperwork was correct, use of technology, negotiation skills, attention to detail, represented and protected my interests.
Market Knowledge
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- Agent was knowledgeable of market, neighborhood and community.
Communication
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- Agent kept me updated, responded timely, communicated based on my preference.
My Experience
- Agent understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this Realtor® to a friend or colleague.
Real estate agents have no control over which clients receive surveys – all clients are included, guaranteeing an unbiased representation of their performance. When it comes to buying or selling a home, choosing the right REALTOR® can make all the difference!
