Client Experience Rating
What is the Client Experience
Rating?
HAR Public Relations Manager David Mendel sits down with Client Experience Rating Task Force Chair Lorraine Abercrombie to discuss how HAR’s new Realtor ratings system works.
Why I choose to participate in the Client Experience Rating
HAR Public Relations Manager David Mendel sits down with Client Experience Rating Task Force Chair Lorraine Abercrombie to discuss how HAR’s new Realtor ratings system works.
Raising the bar for the real estate professional
HAR Public Relations Manager David Mendel sits down with Client Experience Rating Task Force Chair Lorraine Abercrombie to discuss how HAR’s new Realtor ratings system works.
According to statistics from The 2008 HAR Survey of Home Sellers & Buyers, home sellers and buyers state that they would find a REALTOR® rating system beneficial. Below are a few exhibits showing the value to home sellers and buyers of a REALTOR® rating system.
Value to Sellers
Benefits from Ratings
Would Sellers Benefit from Accessing REALTOR® Rating by Previous Customers Over 80% of sellers indicated they would consider it beneficial or very beneficial to access ratings on their REALTOR® by previous customers.

Benefits from Comments
Would Sellers Benefit from Reading Previous Customer Comments About REALTOR® An almost identical number of sellers who thought REALTOR® ratings would be beneficial also said it would have been beneficial or very beneficial to read actual comments about the REALTOR® by previous customers.

Value to Buyers
Benefits from Ratings
Would Buyers Benefit from Accessing REALTOR® Rating by Previous Customer 75% of buyers indicated they would consider it beneficial to access ratings on their REALTOR® by previous clients.

Benefits from Comments
Would Buyers Benefit from Reading Previous Customer Comments About REALTOR® An almost identical number of buyers who thought REALTOR® ratings would be beneficial also said it would have been beneficial to read actual comments about the REALTOR® by previous customers.

Finding a REALTOR®
Sellers
How sellers found REALTOR® who helped sell their home

Buyers
Most important factor in buyers finding REALTOR® who helped them purchase their home
