VerifiedUser to Know Your Customer

REALTORS® are some of the most visible members of our community. With that visibility sometimes challenges come along. One of those challenges is the risk of showing homes or meeting new customers without knowing anything about them ahead of time. Agents are looking for ways to reduce this risk and for a safer way to meet with new clients. We’ve got good news for you on this front! HAR is introducing a new tool, VerifiedUser, which allows you to verify a new customer’s identity before you meet with them. Our goal is to let you meet your new customers with added peace of mind and a sense of security.
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With VerifiedUser, identity verification confirms that your customers are who they claim to be in less than 30 seconds!


We have partnered with a third-party National Identity Provider, Cognito, which provides KYC (Know Your Customer or Know Your Client) solutions. In addition, we pull all public information from another provider, Pipl.

A Step-by-Step Guide On How It Works

Agent Experience

When you receive a call from a customer who wishes to see a property or meet you, you can begin the verification process by obtaining the caller’s phone number. Inform him/her to expect an SMS/text message with a verification link. Then, go to the this VerfiedUsers and click on New Customer Verification.


  • Login to the Members Only Area
  • Search for the “Verify” keyword
  • Select VerifiedUser
  • Click on Verify New Customer
  • Enter the phone number,and you are done!

The caller will receive a text message with a link to verify. You will receive a text message notification once the customer has been verified, along with a link to view more details about the customer.

HAR has partnered with a third-party provider, Cognito, for this verification process. Cognito uses a wide array of data sources for verification. These sources include credit bureaus, the government, public records, financial institutions, property databases, and social profiles. The limitation, however, is that our third-party provider can only verify the identities of US Citizens or Permanent Residents.


Please note: VerifiedUser does not perform a criminal background search and does not determine whether meeting with an individual is safe or not. Therefore, you are responsible for all precautions and safety measures needed before attending an appointment with a new person. You should not solely rely on the VerifiedUser services, in part or otherwise, to ensure a safe meeting or experience.

What is on the Verification Report?

The verification report includes details and contact information such as:


Confidence Score


  • Addresses
  • Phone numbers
  • Email addresses
  • Gender
  • Age
  • Career
  • Education

Customer Experience

The customer receives a text message once the request is sent. When the customer clicks on the link in the text message, they will be requested to enter their basic information for verification purposes. And the customer is all done blazing fast – in less than 15 seconds!

  • The customer will receive this text message:

View verification link from Shadrick Bogany with Better Homes and Gardens Real Estate Gary Greene – Post Oak Park.

  • Then, they will click on the link and press the “Get Started” button
  • The customer will then enter his/her name and email address
  • Then, the customer will enter the last 4 digits of their Social Security Number or their date of birth
  • They will then click on “next” and will be done

Buying Search Credits

HAR offers 5 Search Credits to all members, with a value of $8.25. That means you may verify up to 5 people with the available credits. You may also purchase additional search credits in bundles of 5, 10, or 15.


The price of the credits goes 100% to our third-party verification providers (Cognito, Pipl) and for the credit card processing fee. In addition, a $1 HAR convenience fee is added for each refill.


**All HAR members will receive 5 search credits (value of $8.25) FREE of charge. You may verify up to 5 people* with available credits.

VerifiedUser value to membership is $346,500 ($1.65 x 42,000) based on current active HAR members. HAR’s technology team has created a wide array of powerful technology tools to help our members get the most out of their membership. At HAR, we are committed to your continued success!

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