Mobile App Chat
Exclusively for Platinum Subscribers
Live Chat on Listings and Agent Profiles
Many people enjoy communicating through text on their mobile devices. Social media and messaging apps are everywhere, allowing people to communicate faster than ever before. The same is true for businesses, as more and more are implementing dynamic customer service models like live online chat with a representative.
The Chat feature makes it easier than ever for consumers, clients and real estate professionals to contact them, right from the app. Just tap on the Chat menu icon on any Agent Profile link or listing detail page to start a conversation. If they’re available, they’ll respond and the conversations will be stored in a separate window accessible right from the front menu.
Relationships matter in any business and enabling fast, reliable communication is a vital tool to ensuring those relationships grow!
How it Works
As an agent, you can quickly and easily change your chat settings right from the app. Want to change your available hours? Are your predefined messages not bringing in the clients like you thought they would? Here’s how to access your settings:
- Tap the ‘Chat’ link from the More menu. You’ll be taken to your list of active chat sessions, and then in the top right corner, tap Settings.
- From the Chat Settings screen, you can easily adjust your Do Not Disturb setting, as well as your Working Hours. Tap the day and select the times you are available for a chat with clients.
- Tap ‘Predefined Messages’ at the bottom right of the screen to adjust the greeting message that clients will see when they begin a chat with you. You can create as many predefined messages as you like and then select them from the menu.
